Refund Policy
1. Application Fee Refunds
Application fees are non-refundable once processing begins
Refunds may be issued if processing hasn’t started
Processing time: 3-5 business days
2. Deposit Refunds
2.1 Holding Deposits
Fully refundable if application is rejected
Non-refundable if client withdraws after approval
Refund processing time: 10-30 business days
2.2 Security Deposits
Fully Refundable according to lease terms
Subject to property condition assessment
Detailed itemization provided for any deductions
3. Service Fee Refunds
Consultation fees are non-refundable
Marketing service fees may be partially refundable
Case-by-case evaluation for special circumstances
4. Refund Process
To request a refund:
Contact our office
Provide transaction details
Submit refund request form
Allow 10-30 business days for processing
5. Exceptions
We reserve the right to review refund requests individually and make exceptions when warranted.
6. Contact Information
For refund inquiries:
info@staarhousingrealty.com
